Springboard Youth Academy 

Operations Lead Job Description

Title: Operations Lead
Reports to: Acting Director
Salary: £15/hour (rolling freelance contract)
Duration: 1-2 days per week depending on time of year (1 day on site)
Timing: Saturdays, half-term weekdays and summer holiday weekdays from 9am-4pm, plus additional flexible hours during the week
Location: On site in Brent and remote

The Programme
Springboard Youth Academy provides newly arrived refugee and asylum-seeking young people with a vital opportunity to make friends, acquire English language and life skills, and begin to rebuild their lives in the UK. By combining participatory learning, life skills and holistic support into action-packed half-term, summer and weekend programming, we bridge the gap in support for young people left behind by the mainstream school system – and set them up to thrive. Check out www.springboardyouth.com for more information.

The Candidate
As the Operations Lead for the charity, you will be responsible for overseeing the smooth running of our programmes on site, as well as working closely with Springboard’s Acting Director to support the day-to-day administration of the charity.

You will have previous experience working with young people, have great organisation skills and the ability to work quickly and efficiently – along with the flexibility to improvise in unpredictable situations. You’ll also be enthusiastic about helping newly arrived young people succeed, equipping them with the knowledge to advocate for their rights and the rights of others, and working with them collaboratively to help them reach their goals. You’ll come with an up-to-date understanding of safeguarding and child protection matters, three great references and a clear DBS check.

Your on-site duties will include: 

  • Overseeing the smooth running of online and in person programmes
  • Serving as the point of contact for Springboard staff and volunteers, our school partners, external facilitators, young people and their referees
  • Ensuring young people arrive on time to the programme on a daily basis
  • Acting as the on-site Designated Safeguarding Officer, ensuring the safety of all young people on site and supporting facilitators to ensure all issues around need or safeguarding are reported and addressed
  • Liaising with external facilitators to ensure they are arrive on time and follow Springboard’s safeguarding and Covid19 protocols
  • Ensuring policies dictated by Springboard and partner institutions are followed 
  • Upholding Springboard’s Safeguarding and Child Protection, Equality, Diversity and Anti-racism, Lone Working, Health & Safety, Data Protection and Confidentiality policies and Covid19 safety protocol

Your administrative duties will include: 

  • Undertaking operations and administrative duties to ensure our programmes are launched and running smoothly
  • Maintaining our contacts and referral database
  • Managing the online recruitment process for new staff and volunteers, including processing DBS applications
  • Processing new referrals
  • Sending out comms around new programmes to encourage referrals from external organisations
  • Doing outreach in schools and youth centres in Northwest London to encourage self-referrals from young people
  • Representing Springboard at network meetings
  • Organising and coordinating off-site field trips 
  • Managing volunteers and ensuring wellbeing
  • Completing basic casework where necessary (i.e. writing support letters and making referrals to external agencies)

If you can speak an additional language or two (Farsi, Arabic, Pashto, Amharic, Tigrinya or others), that’s a plus! We actively encourage applications from those with forced migration backgrounds.

The Application
Complete the form which you can access below by 5 January 2022 if you’re interested in being considered for the role.

Please get in touch with us on hr@springboardyouth.com or 07737 368 576 for alternative application formats if you have any accessibility requirements.

The Interview
The interview will take place w/c 10 January 2022.